This gallery showcases and sells some beautiful work; however, the owner was incredibly nasty to my friend and me while we were browsing there. We were on a stroll through downtown Ludington on vacation when we happened upon her shop. We were admiring all of the work and daydreaming nearby the owner and another customer in the back of the shop when all of the sudden the owner noticed my friend taking a picture with her phone of the name of an artist printed on a card next to their work. The owner said, “Oh, no, we don’t allow pictures,” which is a completely normal rule to have in a gallery, and one of course in which my friend would understand and comply. My friend apologized, adding, “I’m sorry, I just wanted to remember the name of the artist.”
“So you can follow them?” the owner asked, suspiciously. “That’s my husband. Any questions you have, you can ask me.”
Very cool place! I was in Ludington today and stopped in. The owners were awesome! They took the time to explain exactly how they hand-made the clay mugs I bought. I am definitely going to drink out of them tonight. If you are in the area I would highly recommend going in. Thanks for the mugs and friendly service!
“No,” the owner said. “Why do you want the name of the artist?” She sounded agitated and suspicious.
“But how will I remember his name?” asked my friend. “I don’t have any questions at the moment …”
Wonderful art by owners. Bought a beautiful clay vase that resembles a birch tree trunk. The owner took her time to explain how she created this beautiful piece of art! Will definitely stop in again!
In the end, the owner essentially ran us out of the store, saying in a passive-aggressive voice, “HAVE A NICE DAY.” It was as if we were up to something sinister while we were in there. She gave us no time to react to our shock when she berated my friend in such a suspicious manner. Absolutely terrible customer service. It’s a shame and a complete disservice to all the artists who sell their work there.
“Any questions you have, you can ask me,” said the owner bluntly.
"If you want to see the art, you can come back and visit," said the owner. And it continued. The way that she spoke to my friend was increasingly erratic, as if my friend were on a mission to either steal the artist’s ideas or just—I don’t know, flirt with her husband somehow? It was completely absurd and out of proportion with the situation. We are from out of town and—as my friend explained to me when we left, shocked—my friend actually does remember the work she likes and the business cards of artists at craft shows, etc. and often follows them as a fan and buys their pieces later to give to friends for housewarming parties, etc. One would expect, in this situation, that when a customer asked for information to follow an artist, that the owner would be happy to share more information and help garner the artist a sale or another fan. Artists need support! For the record, neither my friend nor I are fine artists of any kind. We don’t make fine art and we don’t sell it. We were literally just customers interested in the art in this gallery and my friend wanted to remember the name of an artist that she liked.
“Does [the artist] have a business card or anything?” asked my friend.
“I like his work …” my friend said. “So I can …”
The Red Door Gallery is a US Art Gallery based in Ludington, Michigan. The Red Door Gallery is located at 416 S James St, Ludington, MI 49431, USA.
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