I called to make an appointment for my husband and I as the doctor was recommended. HOWEVER, the office staff is unprofessional, rude and inadequate. I changed the insurance information to their office like asked and when I got there for my appointment I was told it did not change in their computer system and could not have my appointment until it did. I called the insurance company it showed them as the active doctor and there should be no problem. While still on the phone with the insurance company in the office she told me she would confirm everything the extremely rude receptionist told me I am not talking to them. I walked out. My husband who is a combat veteran called to get further information being it is a "walk-in" clinic how can you refuse an insured person with them as a doctor. He was treated worse at this place then he gets treated at the VA. She had no viable answers and when I called back told me that because of my husbands personality they would not accept us as patients. I would not recommend them to anyone and if asked I would surely steer them away. This is a horrible place with uncaring office staff.
If they would replace that lady at the front window then that place would get 4 stars. She's rude and messes up your bills and expects you to pay again. She's done this to others as well. She needs to retire or go find a job where she doesn't have to work around others. Also this place overly books appointments and you have to wait way over your scheduled time. That's so unprofessional. Other then that I liked the nursing staff and the doctor.
The Office Staff is rude!!!! Uninformed and then hung-up! Don't go here!
Primary health has been great to my family and I for several years now.. There friendly staff, great nurses and doctors are always helpful.. They are a very reputable practice and the nurses and doctors have decades of experience. When it comes to your health PRIMARY HEALTH is the go to place...
I have been going to primary health for 16 years and absolutely love it! My family is treated so amazing by all of the staff! They are all caring and attentive people and want the best for my health and my family's health!
Primary Health Services is a US Health facility based in Ludington, Michigan. Primary Health Services is located at 505 W Ludington Ave, Ludington, MI 49431, USA.
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